Setting Up Your ServiceNow Connector

ServiceNow offers two different channels for translating content: Localization Framework (Smartling Translation Management System Spoke) and Dynamic Translation (Smartling MT Service Spoke). Your ServiceNow Connector is configured based on which translation channel you will be using. See ServiceNow Connector Overview. 

Please note that this Connector is a paid product. For pricing information, please reach out to your Smartling Customer Success Manager.

Setup with ServiceNow Localization Framework 

Step 1: Create a dedicated Smartling project for the ServiceNow Connector

To ensure a dedicated translation environment is available for translations with the ServiceNow Connector, we recommend creating a new Smartling project:

1. Create a new Project in Smartling 
2. Select the Project type "Connector"
3. Select "ServiceNow" as your connecting platform
4. During the Project creation, select the desired source and target locales 

Once the Project has been created, ensure that all workflows, linguistic assets, and team members are set up correctly. In particular, we would recommend checking that the default workflows for all of your target languages are set up according to your preferences. If desired, these workflows will be used automatically for all translation requests with the Connector.

Step 2: Install the Smartling Translation Management System Spoke app 

1. Navigate to the ServiceNow store and find the Smartling TMS Spoke app. 
   
2. Click on the app and then Get to install the app in your ServiceNow environment.
   
   

Step 3: Connect ServiceNow to Smartling 

Once the dedicated Smartling project has been fully set up and you have installed the Smartling TMS Spoke app, you will need to complete the configuration process. 

Please see the Installation Guide from the Smartling TMS Spoke app page for details on how to configure the connector. 

Setup with ServiceNow Dynamic Translation 

Step 1: Install the Smartling MT Service Spoke App 

1. Navigate to the ServiceNow store and find the Smartling MT Service Spoke App.
   
2. Click on the app and then Get to install the app in your ServiceNow environment.
   
   

Step 2: Connect ServiceNow to Smartling 

1. Please see the Installation Guide from the Smartling MT Service Spoke app page for details on how to configure the connector. 
   
2. You will also need to configure your preferred MT Profile in Smartling. Please follow the steps outlined here.