This article covers the different ways you can learn about and get help with using Smartling.
Smartling Help Center
The Smartling Help Center is a resource for self-service learning, troubleshooting tips, best practices, and product updates. All Smartling users have access to how-to guides, reference documentation, and troubleshooting steps.
You can also explore our Video Tutorials, which include walkthroughs for each user role and cover a variety of essential Smartling topics.
Accessing the Help Center
Web Address: help.smartling.com
In-Product Help: You can also access the Help Center from the Help dropdown menu within the Smartling platform.
Navigating the Help Center
Our Help Center is designed to help all users, of all experience, find and access the right information for any task or stage of their localization journey.
If you're new to Smartling, or even localization, we've got you covered in our basics section.
If you use Smartling to translate, review, or edit content in any of Smartling's translation tools, your base in the Help Center is within Translators & Reviewers.
Agency Managers, Project Managers, or anyone leading a team of translators who's main responsibility is to manage team capacity, content assignment, and invoicing can find all they need to know in Agency Managers.
Tip: Translation Resource Manager users should reference the documentation in Agency Managers for project management tasks, such as assigning content and adding team members; and reference the documentation in Translator & Reviewers for translations tasks, such as working in Smartling's translation tools.
Finally, if you are responsible for setting up a Smartling account, sending content for translation, managing translation tasks, or any other task within Smartling that hasn't already been mentioned, you are considered a Content Owner.
Developers looking to integrate with Smartling should also use this category of content to help understand how Smartling works, outside the specific integration.
Which brings us to integrating with Smartling...
There are 3 main ways to integrate; API, GDN, and with a Connector. The documentation for each can be found in their respective category.
Using Search to Find Answers
Our Help Center features a powerful search tool located on the homepage and in the top navigation across all pages.
When you type your query, suggested articles will appear in a dropdown. These suggestions are based on article titles and keywords. To get full search results, press Enter or click the magnifying glass icon.
For more information, check out our Help Center platform documentation.
Give Us Feedback
At the bottom of every article, you'll find a feedback form. If your question isn't answered, please let us know how the article can be improved. And if it was helpful, feel free to click "Yes" to give us a thumbs up 🎉
Smartling Community
The Smartling Community is where we share product roadmap updates, new feature highlights, quick tips and tricks, as well as research insights and best practices. This is the place for you to:
- Get an overview of Smartling’s product roadmap
- Receive early insights into new features and product research
- Unlock exclusive resources to learn more about our AI research and best practices
- Subscribe to email notifications about new connector version releases
Visit: community.smartling.com
You'll need your Smartling login to access the community.
Smartling Status Page
If you experience a performance issue while using Smartling, check our Status Page for real-time updates. If there’s an outage, our engineering team is already working on it. You can access the Status Page from the footer of all Help Center pages.
Got a Question?
If you have a question, click the question button on the header of any page on the help center to read our FAQ or contact support.
FAQ
Check out our FAQ pages for step-by-step troubleshoot guides. If your question is still unresolved, contact support.
Contact Support
Finally, if your question isn't answered in our documentation, and the status is all clear, contact support by opening a support ticket.
Please be as detailed as possible, including:
- Overview of the problem
- The expected behavior
- Steps you took so we can reproduce it
- Your user role and user email address
- Time / date of when you noticed the problem
- Links to the project(s)/Job(s) the issue occurred in
- Images or screen capture videos
- The error message received, if any
- Logs, if available
- Integration details, if any
Any other piece of information you think would be helpful for our team. The more detail you provide, the quicker our team can resolve the problem.
How to Contact Support
From the Help Center: You can open a ticket from the footer link.
In-Product: You can access support from the Help dropdown in the Smartling platform.
Smartling Bot
Smartling Bot is a tool designed to answer questions about the Smartling platform. It uses generative AI and content from our Help Center to provide quick answers to your questions about Smartling. The option to "Ask Smartling Bot" is available from the Help menu in the Smartling dashboard or in the bottom-right corner of any Help Center page. For complex questions, especially those involving financial implications such as job authorization or cost estimates, please contact Smartling Support directly.
Access via the dashboard
Access via the Help Center