Zendesk Connector (Guide & Support)

Translating Help Center Links with the Zendesk Connector

Help Center articles often contain links to other articles in the Help Center for more information on a particular topic. Zendesk Guides allows you to easily insert links to other articles in the Help Center. When translating articles using the Zendesk Connector, links to other Help Center articles are automatically localized when inserted this way.


Links to pages outside the Help Center

If your article contains URL's that point to other sites outside your Help Center, those links will not be ingested by the Zendesk Connector and will not be present on the translated article. You will need to edit the links after the translation has been delivered by Smartling.

If you update the article and a new translation is delivered any external links will need to be updated after the new translation is delivered.

If you have changed any of the text of an item (article/section/category), the translations will need to be updated as well.

Depending on your configuration the item may automatically be re-authorized for translation. 

If you make an update to an item URL (article/section/category), but not the content within that URL, in order for the updated URL to be translated you will need to manually Request Translation of the item.

Once you authorize the Job, the Job will be seen in your Zendesk project dashboard In Progress, but there will be no new strings to translate (assuming that only the link URL changed and no other text changes have happened to the item).

Once the translations are Published, you can either manually export the translations, or wait for the automatic export to happen (this depends on your configuration).  

When the export is completed, the localized version of the items in Zendesk will have the updated links and the same translations as before. 

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