Zendesk Connector

Hide New Languages with the Zendesk Connector

The Zendesk Connector can translate Help Center content even if the language is disabled in Zendesk Guide. This is particularly useful if you want to translate your Help Center into new languages, but prefer to hide the new translations in Zendesk Guide until all content has been translated.

Add a new language in Smartling

  1. Go to your Zendesk project in Smartling
  2. Click the gear icon > Project Settings
  3. From the Languages tab, click Add Language
  4. Choose the new target language and default translation workflow
  5. You can add multiple new languages by clicking Add Language and repeat step 4

Add a new language in Zendesk Guide

  1. Go to your Help Center Admin page in Zendesk Guide
  2. Follow the steps to enable a language in your help center

Map new languages in the Zendesk Connector

  1. Go to your Zendesk project in Smartling
  2. Click the gear icon > Project Settings > Zendesk Settings
  3. Scroll to the Language Configuration section. Here you will see the new target languages in your Smartling project mapped to a blank field.
  4. Choose the correct new target language from the Zendesk dropdown menu to map the language in your Zendesk language configuration to your Smartling project target language
  5. Click Save

Disable the new language in Zendesk Guide

  1. Go to your Help Center Admin page in Zendesk Guide
  2. Follow the steps to disable a language in your help center

At this point, the Zendesk Connector is able to continue to handle new translation requests and deliver translations even while the language is “disabled” in your Zendesk Guide instance.

You can still work with the hidden languages in your Smartling project, just not in your Zendesk Guide instance, as the disabled language won’t show in the Zendesk UI. This means that you are not able to review or preview the translated articles after they have been exported back to Zendesk. However, you will view all translated content as soon as you enable the language in Zendesk again.

Alternatively, see Hide Localized Help Center with the Zendesk Connector

Was this article helpful?