Enable email notifications to help stay on top of events occurring in your account. Notification settings can be customized on a per-project basis.
Ensure no-reply@smartling.com is added to your list of accepted senders.
To enable and configure notifications for your Smartling account, please follow the below steps.
1. Access Notification Settings (New Experience)
From the dropdown next to your name, access the Notification Settings.
2. Enable Notifications for your account
To enable Smartling to send you email notifications, ensure that your Global Notification Preferences are switched on in the Global tab. This setting must be enabled for any notification to be sent (excluding Issue watcher notifications).
You have the option to set a daily limit for emails received, as well as set up an alternative email address to receive notifications. Click Save Changes to ensure updates are saved.
3. Configure Global Notification Preferences
In the Global tab, scroll down to configure your preferences for all notifications and delivery options. Unless specified otherwise in the Project tab (as per step 4), these preferences will apply across all projects. Any changes here are saved automatically.
Notifications can be switched off (by selecting No Notifications), switched on for all notifications, or switched on for events relevant to your user account.
Relevant
Relevant triggers a notification to you if you have created or authorized the Job the event occurred in, or if you have been assigned to the workflow or workflow step the event occurred in. Currently, available on for content available for work, for assignment and all issue notifications (except tagging).
4. Configure Project Notifications
Once your Global Notification Settings are switched on and configured, you can choose which customer projects you want to receive notifications for in the Project tab.
- To receive all messages as per your Global Notification Preferences, select Global
- To receive no messages for a particular project, select Mute project
- To receive only relevant notifications for a particular project, select Relevant only
Notification Options
There are 5 types of notifications:
If you have received any of the following notifications and noticed the information in the email is different from what you're seeing in the platform, it could be due to any of the following features: SmartMatch behavior, Dynamic Workflows, or Notification timing.
Depending on your role, you will see one or more of the following notification options:
|
Jobs |
Description |
User Role Recipient |
|
Daily status report |
Get notified with a list of Jobs awaiting authorization, in progress, or completed, within the last 24-hours. |
Account Owner Project Manager Requester |
| New Job requires approval | Get notified when a Requester has submitted a Job, and you need to review and authorize. |
Account Owner Project Manager |
| New Job notification | Get notified when a new Job is created. The notification is triggered when content enters the workflow step you have been assigned to. | Agency Owner |
| Job was rejected | Get notified with an Account Owner or Project Manager rejects the Job submitted | Requester |
|
Job was approved
|
Get notified with an Account Owner or Project Manager approves the Job submitted | Requester |
| Job complete | Get notified when the Job is complete. This notification is sent to the user who created the Job, not necessarily the user who authorized the Job. For example, if a Requester creates a Job and submits it to an AO/PM to authorize, the Requester will receive this notification when the Job is complete. |
Account Owner Project Manager Requester |
|
Content |
Description |
User Role Recipient |
| Content available for authorization | Get notified when new content is awaiting authorization. |
Account Owner Project Manager |
| Content available for work assignment |
Get notified when content is authorized and ready to be assigned. |
Account Owner Project Manager Agency Owner Translation Resource Manager |
| Content available for work |
Get notified when the content reaches your step in the workflow. |
Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource
|
|
Content available for claiming |
Get notified when the content is available for claiming. |
Translation Resource |
|
Content waiting in a workflow
|
When content has been waiting in a workflow step for the duration specified by the customer's idle string rule, and has not been worked on, this notification is sent to the linguists assigned to the workflow step to inform them that there is content waiting for them.
|
Agency Owner Translation Resource Manager Translation Resource
|
|
Content automatically submitted to next step |
When content has been waiting in a workflow step for the duration specified by the customer's idle string rule, and has been automatically moved to the next step, this notification is sent to the linguists assigned to the Workflow step to inform them that the content has been moved, and they can no longer work on the translations.
|
Agency Owner Translation Resource Manager Translation Resource
|
|
Files |
Description |
User Role Recipient |
| File uploaded |
Get notified when a file has been uploaded. |
Account Owner Project Manager |
| File ready for download |
Get notified when a file can be downloaded, per language. |
Account Owner Project Manager |
|
Issues |
Description |
User Role Recipient |
| Source issue (open, comment) | Get notified when a source issue is opened or commented upon. | See Using Issues |
|
Source issue closed |
Get notified when a source issue is closed. | See Using Issues |
| Translation issue (open, comment) |
Get notified when a translation issue is opened, or commented upon. |
See Using Issues |
| Translation issue closed |
Get notified when a translation issue is closed. |
See Using Issues |
| Source issue direct mention | Get notified when someone mentions you in a source issue description or comment. | Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource |
| Translation issue direct mention | Get notified when someone mentions you in a translation issue description or comment. | Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource |
|
Users |
Description |
User Role Recipient |
| Community translator registration | Get notified when a Translation Resource user has successfully completed registration to your Smartling account. |
Account Owner Project Manager |
Delivery options
Near real-time
This is a high-frequency notification, sent within minutes of the event occurring in Smartling.
Hourly
New events are batched up and the summary of the event's occurrences is sent hourly if the event happened at all.
Daily
New events are batched up and the summary of the event's occurrences is sent once a day if the event happened at all.
Access and configure Notification Settings (Classic Experience)
If you are using the Classic Smartling Experience, please follow these steps to enable and configure notifications for your account.
1. From the dropdown next to your name, access your Profile.
2. To enable Smartling to send you email notifications, ensure that your Global Notification Preferences are switched on.
This setting must be enabled for any notification to be sent (excluding Issue watcher notifications).
You have the option to set a daily limit for emails received, as well as set up an alternative email address to receive notifications. Click Save Changes to ensure updates are saved.
3. You can then customize your notification preferences for each customer project.
To do so, click the Projects dropdown and select the relevant project. Click the dropdown menu beside your name and select Project Notifications.