Agency Notification Settings

Enable email notifications to help stay on top of events occurring in your account. Notification settings can be customized on a per-project basis.

There are 5 types of notifications:

1. Jobs
2. Content
3. Files
4. Issues
5. Users

Ensure no-reply@smartling.com is added to your list of accepted senders.

If you have received any of the following notifications and noticed the information in the email is different from what you're seeing in the platform, it could be due to any of the following features: SmartMatch behavior, Dynamic Workflows, or Notification timing.

Access Notification Settings

Notification preferences can be set per customer project.

1. In Smartling, click the Projects dropdown and select a project to access the Project Dashboard
2. In the Project Dashboard, click the dropdown menu beside your name
3. Click Project Notifications
   
   

Configure Global Notification Settings

1. In the Global tab, ensure Global Notification Preferences are switched on
   • This setting must be enabled for any notification to be sent (excluding Issue watcher notifications)
   • From here, you can set notification preferences for all projects in the account. Adjustments per project can be made in the Project tab
2. You have the option to set a daily limit for emails received, as well as set up an alternative email address to receive notifications.
   
3. Click Save Changes to ensure updates are saved
4. Scroll to configure preferences for all notifications and delivery options
   • Changes here are saved automatically
5. Notifications can with switched off, or on for all notifications, or on for events relevant to your user

Relevant

Relevant triggers a notification to you if you have created or authorized the Job the event occurred in, or if you have been assigned to the workflow or workflow step the event occurred in. Currently, available on for content available for work, for assignment and all issue notifications (except tagging).

Configure Project Notifications

Once your Global Notification settings are switched on, you can choose which projects in your account you want to receive notifications for in the Project tab.

• To receive all messages, select Global
• To receive no messages, select Mute project
• To receive only relevant, select Relevant only

Notification Options

Depending on your role, you will see one or more of the following notification options:

Jobs	Description	User Role Recipient
Daily status report	Get notified with a list of Jobs awaiting authorization, in progress, or completed, within the last 24-hours.	Account Owner Project Manager Requester
New Job requires approval	Get notified when a Requester has submitted a Job, and you need to review and authorize.	Account Owner Project Manager
New Job notification	Get notified when a new Job is created. The notification is triggered when content enters the workflow step you have been assigned to.	Agency Owner
Job was rejected	Get notified with an Account Owner or Project Manager rejects the Job submitted	Requester
Job was approved	Get notified with an Account Owner or Project Manager approves the Job submitted	Requester
Job complete	Get notified when the Job is complete. This notification is sent to the user who created the Job, not necessarily the user who authorized the Job. For example, if a Requester creates a Job and submits it to an AO/PM to authorize, the Requester will receive this notification when the Job is complete.	Account Owner Project Manager Requester

 

Content	Description	User Role Recipient
Content available for authorization	Get notified when new content is awaiting authorization.	Account Owner Project Manager
Content available for work assignment	Get notified when content is authorized and ready to be assigned.	Account Owner Project Manager Agency Owner Translation Resource Manager
Content available for work	Get notified when the content reaches your step in the workflow.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource
Content available for claiming	Get notified when the content is available for claiming.	Translation Resource

 

Files	Description	User Role Recipient
File uploaded	Get notified when a file has been uploaded.	Account Owner Project Manager
File ready for download	Get notified when a file can be downloaded, per language.	Account Owner Project Manager

 

Issues	Description	User Role Recipient
Source issue (open, comment)	Get notified when a source issue is opened or commented upon.	See Using Issues
Source issue closed	Get notified when a source issue is closed.	See Using Issues
Translation issue (open, comment)	Get notified when a translation issue is opened, or commented upon.	See Using Issues
Translation issue closed	Get notified when a translation issue is closed.	See Using Issues
Source issue direct mention	Get notified when someone mentions you in a source issue description or comment.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource
Translation issue direct mention	Get notified when someone mentions you in a translation issue description or comment.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource

 

Users	Description	User Role Recipient
Community translator registration	Get notified when a Translation Resource user has successfully completed registration to your Smartling account.	Account Owner Project Manager

Delivery options

Near real-time

This is a high-frequency notification, sent within minutes of the event occurring in Smartling.

Hourly

New events are batched up and the summary of the event's occurrences is sent hourly if the event happened at all.

Daily

New events are batched up and the summary of the event's occurrences is sent once a day if the event happened at all.