Notification Settings
Enable email notifications to help stay on top of content changes during the translation workflow process. Notification settings can be customized on a per-project basis.
There are 5 types of notifications:
Ensure no-reply@smartling.com is added to your list of accepted senders.
If you have received any of the following notifications and noticed the information in the email is different from what you're seeing in the platform, it could be due to any of the following features: SmartMatch behavior, Dynamic Workflows, or Notification timing.
Access the Notifications Configuration (New Experience)
- In a project, click your name in the upper-right corner > Edit Profile
- In the Profile tab, ensure Global Notification Preferences are enabled
- From here you can also set a daily limit for emails received as well as set up an alternative email address to receive notifications.
- Click the Notifications tab to view and manage all notifications
- You can choose to group the notifications list by Project or by Notification from the dropdown
- Select or unselect the checkboxes next to each notification you want to receive.
- For some notifications, you will have the option to receive the notification at regular intervals (approximately once every hour as needed) or just once a day.
Access the Notifications Configuration (Classic)
- Go to Projects Dashboard and select a project.
- At the top right of the page, click the dropdown arrow next to your name.
- Select Project Notifications.
- Choose which notifications to receive by toggling the ON/OFF button for each setting.
Notification Options
Depending on your role, you will see one or more of the following notification options:
Jobs |
Notification |
User Role Recipient |
|
Daily status report |
Get notified with a list of Jobs awaiting authorization, in progress, or completed, within the last 24-hours. | Account Owner, Project Manager, Requester |
| New Job requires approval | Get notified when a Requester has submitted a Job, and you need to review and authorize. | Account Owner, Project Manager |
| New Job notification | Get notified when a new Job is created. | Agency Owner |
| Job was rejected | Get notified with an Account Owner or Project Manager rejects the Job submitted | Requester |
|
Job was approved
|
Get notified with an Account Owner or Project Manager approves the Job submitted | Requester |
| Job complete | Get notified when the Job is complete. This notification is sent to the user who created the Job, not necessarily the user who authorized the Job. For example, if a Requester creates a Job and submits it to an AO/PM to authorize, the Requester will receive this notification when the Job is complete. |
Account Owner, Project Manager, Requester |
Content |
Notification |
User Role Recipient |
| Content available for authorization | Get notified when new content is awaiting authorization. | Account Owner, Project Manager |
| Content available for work assignment |
Get notified when content is authorized and ready to be assigned.
Delivery Options Near real-time: High-frequency notification - sent within minutes of content being available, if any new content has been authorized. This is the default for each user role recipient |
Account Owner, Project Manager, Agency Owner, Translation Resource Manager |
| Content available for work |
Get notified when the content reaches your step in the workflow.
Delivery Options Near real-time: High-frequency notification - sent within minutes of content being available in your step; if anything new has happened. This is the default for each user role recipient. |
Account Owners, Project Managers, Agency Owner, Translation Resource, Translation Resource Manager |
|
Content available for claiming |
Get notified when the content is available for claiming.
Delivery Options Near real-time: High-frequency notification - sent within minutes of content being available for claiming. This is the default for each user role recipient. |
Translation Resource |
Files |
Notification |
User Role Recipient |
| File uploaded |
Get notified within minutes when a file has been uploaded.
Delivery Options Near real-time: High-frequency notification - sent within minutes of files being uploaded to Smartling. This is the default for each user role recipient.
Hourly: new events are batched up and the summary of the files uploaded is sent hourly; if anything new has happened.
|
Account Owner, Project Manager |
| File ready for download |
Get notified within minutes when a file can be downloaded, per language.
Delivery Options Near real-time: High-frequency notification - sent within minutes of files being ready for download from Smartling. This is the default for each user role recipient.
Hourly: new events are batched up and the summary of the files ready for download is sent hourly; if anything new has happened. |
Account Owner, Project Manager |
Issues |
Notification |
User Role Recipient |
| Source issue (open, comment) | Can get notified when a source issue is opened or commented upon. | See Using Issues |
|
Source issue closed |
Can get notified when a source issue is closed. | See Using Issues |
| Translation issue (open, comment) |
Can get notified when a translation issue is opened, or commented upon. |
See Using Issues |
| Translation issue closed |
Can get notified when a translation issue is closed. |
See Using Issues |
