Account Basics

Change Notification Settings

Account Owners, Project Managers, Agency Account Owners, Requesters, Translators, Editors, and Reviewers can use this feature. Available in the Pro, Business, and Enterprise plans.

Enable email notifications to help stay on top of content changes during the translation workflow process. Notification settings can be customized on a per project basis.

You can reply to issues via email

Configure Email Notifications Per Project (New Experience)

  1. In a project, click your name in the upper right corner > Edit Profile
  2. Click the Notifications tab.
  3. Select or clear the checkboxes next to each notification you want to receive.
  4. For some notifications you will have the option to receive the notification at regular intervals (approximately once every hour as needed) or just once a day.

Configure Email Notifications Per Project (Classic)

  1. Go to Projects Dashboard and select a project. 
  2. At the top right of the page, click the drop down arrow next to your name.
  3. Select Project Notifications.
  4. Choose which notifications to receive by toggling the ON/OFF button for each setting.

Notification Options

Depending on your role, you will see one or more of the following notification options:

Jobs

 Notification

User Role Recipient 

Daily status report

Get notified with a list of jobs awaiting authorization, in progress, or completed, within the last 24-hours. Account Owner, Project Manager, Requester
New job requires approval Get notified when a Requester has submitted a job, and you need to review and authorize. Account Owner, Project Manager
New job notification Get notified when a new job is created.  Agency Owner 
Job was rejected Get notified with an Account Owner or Project Manager rejects the job submitted  Requester

Job was approved

 

Get notified with an Account Owner or Project Manager approves the job submitted   Requester
 Job complete  Get notified when the job is complete  Requester

 

 

Content

Notification

User Role Recipient 

Content available for authorization Get notified when new content is awaiting authorization. Account Owner, Project Manager
Content available for work assignment Get notified when content is authorized and ready to be assigned. Account Owner, Project Manager, Agency Owner, Translation Resource Manager
Content available for work Get notified when content reaches your step in the workflow.  Account Owners, Project Managers, Agency Owner, Translation Resource, Translation Resource Manager

Content available for claiming

Get notified when a job is available to be claimed, if claiming is enabled.

Translation Resource, Translation Resource Manager 

 

 

Files

Notification

User Role Recipient

File uploaded Get notified when a file has been uploaded. Account Owner, Project Manager
File ready for download Get notified when a file can be downloaded.  Account Owner, Project Manager

 

 

Issues

Notification

User Role Recipient

Source issue (open, comment) Get notified when a source issue is opened or commented upon. Account Owner, Project Manager, Agency Owner

Source issue closed

Get notified when a source issue is closed. Account Owner, Project Manager, Agency Owner
Translation issue (open, comment)

Get notified when a translation issue is opened, or commented upon.

Account Owner, Project Manager, Agency Owner, Translation Resource, Translation Resource Manager
Translation issue closed

Get notified when a translation issue is closed.

Account Owner, Project Manager, Agency Owner, Translation Resource, Translation Resource Manager 

 

Update your profile to setup an alternative email address to receive notifications.

Ensure no-reply@smartling.com is added to your list of accepted senders.

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