Managing Translation Projects

Manage Issues Via Slack

This article is to help Account Owners and Project Managers set up their Slack integration. Once it's configured, it can be used by anyone in your team.

Smartling's Slack app enables you to send Smartling translation issues to a Slack channel, and take action on issues (Resolve, Add Comment, Mark Answered) through Slack. 

The main benefits of using the Slack integration:

  • You don't have to be within the Smartling dashboard to address an issue.
  • Anyone in your organization with access to Slack can Resolve, Comment, or Mark Answered from within Slack. This is useful if someone in your team doesn't have a Smartling account. 

Add Slack Configuration

Before integrating with Slack, make sure that your Slack channels (public or private) have already been created. Smartling will provide you with a direct link to the configuration page within the Smartling dashboard. Once the channels have been created, navigate to the configuration page and follow these steps:

  1. Click Add Slack configuration.slack_integration.png
  2. Select your Slack channel and click Authorize.
  3. You'll then see your channel's name, a drop-down list of projects, and a drop-down list of languages corresponding to each Slack channel. Select your project(s) and language(s). This will automatically save and start sending new issues to your Slack channel. 

    Some examples of how this integration could be used:
    • Send French issues from all projects to a French Slack channel.
    • Send all issues from a certain project to a specific Slack channel.
    • Send all source issues from all projects to a specific Slack channel.

Manage Issues in Slack

When a new issue is created, a message will be created in the configured Slack channel.


If a new comment is added, the Slack channel will create another message showing the most recent comment.

If an issue is resolved, a comment will be created in the Slack channel indicating that the issue was resolved. 

Add Another Slack Configuration

To add another Slack channel to the configuration, click Add Slack configuration. To remove a configuration, click the more button and select Remove.

Want to know more about the issues feature? Consult the Ask a Question and Manage Issues articles. 

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