Agency Notification Settings

Enable email notifications to help stay on top of events occurring in your account. Notification settings can be customized on a per-project basis.

Ensure no-reply@smartling.com is added to your list of accepted senders.

To enable and configure notifications for your Smartling account, please follow the below steps.

1. Access Notification Settings (New Experience)

From the dropdown next to your name, access the Notification Settings.

2. Enable Notifications for your account

To enable Smartling to send you email notifications, ensure that your Global Notification Preferences are switched on in the Global tab. This setting must be enabled for any notification to be sent (excluding Issue watcher notifications).

You have the option to set a daily limit for emails received, as well as set up an alternative email address to receive notifications. Click Save Changes to ensure updates are saved.

3. Configure Global Notification Preferences

In the Global tab, scroll down to configure your preferences for all notifications and delivery options. Unless specified otherwise in the Project tab (as per step 4), these preferences will apply across all projects. Any changes here are saved automatically.

Notifications can be switched off (by selecting No Notifications), switched on for all notifications.

4. Configure Project Notifications

Once your Global Notification Settings are switched on and configured, you can choose which customer projects you want to receive notifications for in the Project tab.

To receive all messages as per your Global Notification Preferences, select Global
To receive no messages for a particular project, select Mute project

Notification Options

If you have received any of the following notifications and noticed the information in the email is different from what you're seeing in the platform, it could be due to any of the following features: SmartMatch behavior, Dynamic Workflows, or Notification timing.

Depending on your role, you will see one or more of the following notification options:

Jobs	Description	User Role Recipient
New Job notification	Get notified when a new Job is created. The notification is triggered when content enters the workflow step you have been assigned to.	Agency Owner

Content	Description	User Role Recipient
Content available for work assignment	Get notified when authorized content is ready to be assigned in your workflow step(s).	Account Owner Project Manager Agency Owner Translation Resource Manager
Content available for work	Get notified when the content reaches your step in the workflow.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource
Content waiting in a workflow	When content has been waiting in a workflow step for the duration specified by the customer's idle string rule, and has not been worked on, this notification is sent to the linguists assigned to the workflow step to inform them that there is content waiting for them.	Agency Owner Translation Resource Manager Translation Resource
Content automatically submitted to next step	When content has been waiting in a workflow step for the duration specified by the customer's idle string rule, and has been automatically moved to the next step, this notification is sent to the linguists assigned to the Workflow step to inform them that the content has been moved, and they can no longer work on the translations.	Agency Owner Translation Resource Manager Translation Resource

Issues	Description	User Role Recipient
Source issue (open, comment)	Get notified when a source issue is opened or commented upon.	See Using Issues
Source issue closed	Get notified when a source issue is closed.	See Using Issues
Translation issue (open, comment)	Get notified when a translation issue is opened, or commented upon.	See Using Issues
Translation issue closed	Get notified when a translation issue is closed.	See Using Issues
Source issue direct mention	Get notified when someone mentions you in a source issue description or comment.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource
Translation issue direct mention	Get notified when someone mentions you in a translation issue description or comment.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource

Note: Users with two roles will not receive role-specific notifications. The same notification settings apply across all roles for the same user

Delivery options

Near real-time

This is a high-frequency notification, sent within minutes of the event occurring in Smartling.

Hourly

New events are batched up and the summary of the event's occurrences is sent hourly if the event happened at all.

Daily

New events are batched up and the summary of the event's occurrences is sent once a day if the event happened at all.

Access and configure Notification Settings (Classic Experience)

If you are using the Classic Smartling Experience, please follow these steps to enable and configure notifications for your account.

1. From the dropdown next to your name, access your Profile.

2. To enable Smartling to send you email notifications, ensure that your Global Notification Preferences are switched on.
This setting must be enabled for any notification to be sent (excluding Issue watcher notifications).