Enable email notifications to help stay on top of events occurring in your account. Notification settings can be customized on a per-project basis.

There are 5 types of notifications:

Users
Jobs
Content
Glossary
Issues
Files
Limits

Tip: Ensure [email protected] is added to your list of accepted senders.

Note: If you have received any of the following notifications and noticed the information in the email is different from what you're seeing in the platform, it could be due to any of the following features: SmartMatch behavior, Dynamic Workflows, or Notification timing.

Access Notification Settings

In a project, click your name in the upper-right corner > Edit Profile
Then select the Notifications tab

Configure Global Notification Settings

In the Global tab, ensure Global Notification Preferences are switched on
- This setting must be enabled for any notification to be sent (excluding Issue watcher notifications)
- From here, you can set notification preferences for all projects in the account. Adjustments per project can be made in the Project tab
You have the option to set a daily limit for emails received, as well as set up an alternative email address to receive notifications.

*System emails (such as password reset or two-factor authentication emails) and issue watcher notifications cannot be sent to an alternate email address.
Click Save Changes to ensure updates are saved
Scroll to configure preferences for all notifications and delivery options
- Changes here are saved automatically
Notifications can with switched off, or on for all notifications, or on for events relevant to your user

Relevant

Relevant triggers a notification to you if you have created or authorized the Job the event occurred in. Currently available only for Content Available for Work, Content Available for Assignment, and all Issues notifications (except direct-tag issue notifications).

Configure Project Notifications

Once your Global Notification settings are switched on, you can choose which projects in your account you want to receive notifications for in the Project tab.

To receive all messages, select Global
To receive no messages, select Mute project
To receive only relevant, select Relevant only

Notification Options

Depending on your role, you will see one or more of the following notification options:

Users	Description	User Role Recipient
User added	Get notified when a user accepts their invitation to join your Smartling account. If the user account was added by you, no notification will be sent.	Account Owner Project Manager
User removed	Get notified when an existing user is removed from your Smartling account. If the user was removed by you, no notification will be sent.	Account Owner Project Manager

Jobs	Description	User Role Recipient
Daily status report	Get notified with a list of Jobs awaiting authorization, in progress, or completed, within the last 24-hours.	Account Owner Project Manager Requester
New Job requires approval	Get notified when a Requester has submitted a Job, and you need to review and authorize.	Account Owner Project Manager
New Job notification	Get notified when a new Job is created. The notification is triggered when content enters the workflow step you have been assigned to.	Agency Owner
Job was rejected	Get notified with an Account Owner or Project Manager rejects the Job submitted	Requester
Job was approved	Get notified with an Account Owner or Project Manager approves the Job submitted	Requester
Job complete	Get notified when the Job is complete. This notification is sent to the user who created the Job, not necessarily the user who authorized the Job. For example, if a Requester creates a Job and submits it to an AO/PM to authorize, the Requester will receive this notification when the Job is complete.	Account Owner Project Manager Requester
Job cancelled	Get notified when a job is cancelled. This includes when a user manually cancels a job, or when a job contains no content and is automatically cancelled after no activity.	Account Owner Project Manager Requester
SLS Locale Translation Certificate ready	Get notified when a locale translation certificate is ready. This is only relevant for jobs managed by Smartling Language Services.	Account Owner Project Manager

Content	Description	User Role Recipient
Content available for authorization	Get notified when new content is awaiting authorization.	Account Owner Project Manager
Content available for work assignment	Get notified when authorized content is ready to be assigned in your workflow step(s).	Account Owner Project Manager Agency Owner Translation Resource Manager
Content available for work	Get notified when the content reaches your step in the workflow.	Account Owners Project Managers Agency Owner Translation Resource Manager Translation Resource
Content available for claiming	Get notified when the content is available for claiming.	Translation Resource
Content waiting in a workflow	When content has been waiting in a workflow step for the duration specified by the customer's idle string rule, and has not been worked on, this notification is sent to the linguists assigned to the workflow step to inform them that there is content waiting for them.	Agency Owner Translation Resource Manager Translation Resource
Content automatically submitted to next step	When content has been waiting in a workflow step for the duration specified by the customer's idle string rule, and has been automatically moved to the next step, this notification is sent to the linguists assigned to the Workflow step to inform them that the content has been moved, and they can no longer work on the translations.	Agency Owner Translation Resource Manager Translation Resource

Glossary	Description	User Role Recipient
Glossary Entry Suggestions	Get notified when a user submits a glossary entry suggestion.	Account Owner Project Manager

Issues	Description	User Role Recipient
Source issue (open, comment)	Get notified when a source issue is opened or commented upon.	See Using Issues
Issue assigned	Get notified when an issue is assigned to you. Note, automatic assignees do not receive notifications. However, if the default assignee is changed, the new assignee will be notified.	Account Owner Project Manager Requester Agency Owner Translation Resource Manager Translation Resource
Source issue closed	Get notified when a source issue is closed.	See Using Issues
Translation issue (open, comment)	Get notified when a translation issue is opened, or commented upon.	See Using Issues
Translation issue closed	Get notified when a translation issue is closed.	See Using Issues
Source issue direct mention	Get notified when someone mentions you in a source issue description or comment.	Account Owner Project Manager Requester Agency Owner Translation Resource Manager Translation Resource
Translation issue direct mention	Get notified when someone mentions you in a translation issue description or comment.	Account Owner Project Manager Requester Agency Owner Translation Resource Manager Translation Resource

Files	Description	User Role Recipient
File uploaded	Get notified when a file has been uploaded.	Account Owner Project Manager
File ready for download	Get notified when a file can be downloaded, per language.	Account Owner Project Manager

Limits	Description	User Role Recipient
AI Subscription usage warning	Get notified when your Smartling account approaches or exceeds its AI Subscription capacity. Notifications are delivered at 50%, 75%, 90%, and 100% consumption.	Account Owner
AI Subscription expiration warning	Get notified when your Smartling account approaches or passes its AI Subscription expiration date. Notifications are delivered at 60, 30, 7, and 0 days remaining.	Account Owner
Word usage warning	Get notified when your Smartling account approaches and exceeds its capacity for Processed Words, AI Hub words, and AI Toolkit words. The first notification will be sent when 80% of your purchased word capacity is consumed. You will be notified separately when 100% of your word capacity is consumed. If you receive any of these notifications, please reach out to your Customer Success Manager to discuss next steps.	Account Owner
GDN request usage warning	Get notified when your Smartling account approaches and exceeds its GDN request capacity. Notifications will be delivered at 80% and 100% consumption.	Account Owner

Note: Users with two roles will not receive role-specific notifications. The same notification settings apply across all roles for the same user.

Info: Content Viewer users do not receive any email notifications.

Delivery options

Near real-time

Notifications are sent within minutes of the event occurring in Smartling.

Hourly

Events are batched, and a summary of occurrences is sent once per hour if any events occurred.

Daily

Events are batched, and a summary of occurrences is sent once per day if any events occurred.