Smartling offers several ways to get help. Use this guide to find the right resource.
If you want to... | Use |
Learn how a feature works or follow a how-to guide | |
Find answers to common questions about Smartling | |
Check whether Smartling has an outage or performance issue | |
Get a quick answer based on Help Center content | |
Get help from a human support agent | Email Smartling Support at [email protected] |
Ask about a job managed by Smartling Language Services (SLS), such as a job that uses an AIT or AIHT workflow | Email [email protected] |
Search the Help Center
Use the search bar at the top of any Help Center page to find how-to guides, best practices, FAQ articles, and troubleshooting steps.
The Help Center also offers Video Tutorials with walkthroughs for each user role.
Find answers in the General FAQ
The General FAQ answers common questions about Smartling.
Check the Status Page for outages and performance issues
If Smartling is slow or isn’t working as expected, check the Status Page for real-time updates before contacting Support. You can also open it from the footer of any Help Center page.
Ask the Smartling AI Agent for quick answers
The Smartling AI Agent answers questions using Help Center content. If it can’t answer your question, it can create a support ticket from your conversation and route it to a human agent.
To ask a question in the Help Center:
Select the chat icon in the bottom-right corner of any Help Center page to open the Smartling AI Agent.
On the Message tab, enter your question.
AI can make mistakes. Please verify important information. For complex questions, especially those with financial implications such as job authorization or cost estimates, contact Smartling Support directly at [email protected] instead of relying on the AI Agent.
Contact Smartling Support
To contact Support directly without going through the AI Agent, email [email protected].
To help the Support team resolve your problem faster, include as much of the following as you can:
An overview of the problem and the expected behavior
The steps you took, so the team can reproduce it
Your user role and user email address
The time and date you noticed the problem
Links to the project(s) or job(s) where it happened
Images or screen capture videos
The error message you received, if any
Logs and integration details, if any
Ask about a job managed by Smartling Language Services (SLS)
For status updates on jobs managed by SLS, such as jobs that use an AIHT or AIT workflow, email [email protected].
Linguist payment questions
Linguists working for Smartling Language Services who have questions about payments should email [email protected].