Using issues is key to getting your translations done quickly and accurately. The Issues Report is a database of all Issues on the Account. From here, you can view and manage issues, or download the data for offline assessment. The information displayed in the download report will provide you with full detail from the issues in the order they were entered. This data will help prevent similar roadblocks in the future.
Accessing the Issues Report
Account Owner, Project Manager and Requester users can access the Issues Report by clicking the flag on the top-panel beside your Account Name.
Agency Account Owners, Translation Resource Managers and Translation Resource users can access the Issues Report from the Jobs Dashboard, under Reports.
The Issues Report contains a list of all Issues across all Jobs the user has access to. Use the filter and search panel on the left to find specific Issues.
Using the multi-select and Actions function, Account Owner, Project Managers, and Requesters can select Issues to mass-close. Select-all and Actions will allow you to or Export a CSV file of all Issue details. This report can be useful for finding common questions related to your content, or common revisions needed for your translations.
Dashboard Issue Report
The Issue Report on the dashboard contains the following columns:
- Issue: this column contains the Issue number, opened date and by which user, the issue itself, the number of comments and whether it has been marked as answered. You also see who the issue is assigned to.
- Details: this column indicates the issue type and sub-type, the status and severity.
- Project & Job: this is the project and Job name the issue was opened on
- Source String: the source string the issue was opened on.
- Translation: the translation the issue was opened on (if applicable).
|Filter||Options / Definition|
For Agency Account Owner, Translation Resource Manager and Translation Resource users only. Filter for Issues by the accounts you work on.
Choose from a dropdown list of all projects on the account.
Filter strings by an existing job name or choose to view strings outside a Job by selecting Not In A Job.
|Issue Assigned to||
Choose from a dropdown list of all users on the account that issues could be assigned to.
Used with the Issue Type filter above.
If Issue Type is filtered for Source:
If Issue Type is filtered for Translation:
Subtypes can be customized for the account. Contact your Customer Success Manager to request custom subtypes. They are specific to either source or translation type.
|Languages||Filter for issues for a specific target language. Choose from a list of all languages on the account.|
Filter by the following options:
Filter for issues marked as "Answered". Choose from the following options:
Type or insert the issue number
Filter for issues opened by a specific user on the account. Choose from a dropdown list of all users on the account.
Filter for issues with or without replies.
Insert a date range of when issues were opened before.
Insert a date range of when issues were opened after.
Insert a date range of when issues were closed before.
Insert a date range of when issues were closed after.
Download the Issues Report
- Select all Issues
- Actions > Export
A CSV file will download to your local drive.
Exported Issues Report File
The following fields are included in the report:
- Issue #
- Issue UID
- Issue type
- Issue subtype
- Source Text
- Current Translation
- Translation when issue was opened
- Issue state
- Issue severity
- Issue/Comment text
- String Key
- String Variant
- String hashcode
- Issue open date
- Issue close date
- Issue/Comment date
- Issue answered
- Issue reporter/commenter UID
- Issue reporter/commenter name
- Project ID
- Project name
- Job ID
- Job (name)
- Job Issue assignee UID
- Issue assignee name
- Issue assignee email
- Dashboard URL