Reporting

Issues Report

Using issues is key to getting your translations done quickly and accurately. The Issues Report is a database of all Issues on the Account. From here, you can view and manage issues, or download the data for offline assessment. The information displayed in the download report will provide you with full detail from the issues in the order they were entered. This data will help prevent similar roadblocks in the future.

Accessing the Issues ReportScreenshot_2020-10-13_at_16.49.03.png

Account Owner and Project Manager users can access the Issues Report on the top-panel beside your Account Name. The Issues Report contains a list of all Issues across all Jobs the user has access to. Use the filter and search panel on the left to find specific Issues.

Actions

Using the multi-select and Actions function, you can select Issues to mass-close. Select-all and Actions will allow you to or Export a CSV file of all Issue details. This report can be useful for finding common questions related to your content, or common revisions needed for your translations.

Dashboard Issue Report

The Issue Report on the dashboard contains the following columns:

  • Issue: this column contains the Issue number, opened date and by which user, the issue itself, the number of comments and whether it has been marked as answered. You also see who the issue is assigned to.
  • Details: this column indicates the issue type and sub-type, the status and severity.
  • Project & Job: this is the project and Job name the issue was opened on
  • Source String: the source string the issue was opened on.
  • Translation: the translation the issue was opened on (if applicable).

Filters

Filter Options / Definition
Projects

Choose from a dropdown list of all projects on the account.

Jobs

Filter strings by an existing job name or choose to view strings outside a Job by selecting Not In A Job.

Issue Status
  • Opened – All open and unresolved issues. 
  • Resolved – All resolved issues.
Reopened
  • True – All reopen, previously resolved issues. 
  • False– All resolved issues, not reopened.
Issue Type
  • Source – All issues directed at the source string itself.
  • Translation – All issues relating to the translation submitted to a string.
Issue Assigned to

Choose from a dropdown list of all users on the account that issues could be assigned to.

Issue Sub-Type

Used with the Issue Type filter above.

If Issue Type is filtered for Source:

  • Clarification 
  • Misspelling

If Issue Type is filtered for Translation:

  • Review Translation
  • Doesn't Fit Space
  • Placeholder Issue
  • Poor Translation
  • MT Error

Subtypes can be customized for the account. Contact your Customer Success Manager to request custom subtypes. They are specific to either source or translation type.

Languages Filter for issues for a specific target language. Choose from a list of all languages on the account.
Severity Level

Filter by the following options: 

  • Low
  • Medium (default severity)
  • High
Answered

Filter for issues marked as "Answered". Choose from the following options: 

  • No - not answered
  • Yes - answered
Issue Number

Type or insert the issue number

Reporter

Filter for issues opened by a specific user on the account. Choose from a dropdown list of all users on the account.

Comments

Filter for issues with or without replies.

Created before

Insert a date range of when issues were opened before.

Created after

Insert a date range of when issues were opened after.

Closed before

Insert a date range of when issues were closed before.

Closed after

Insert a date range of when issues were closed after.

 

Download the Issues Report

  • Select all Issues
  • Actions > Export

A CSV file will download to your local drive.

Exported Issues Report File

The following fields are included in the report:

  • Issue #
  • Issue UID
  • Issue type
  • Issue subtype
  • Source Text
  • Translation Text
  • Language
  • Issue state
  • Issue severity
  • Issue/Comment text
  • String Key
  • String Variant
  • String hashcode
  • Issue open date
  • Issue close date
  • Issue/Comment date
  • Issue answered
  • Issue reporter/commenter UID
  • Issue reporter/commenter name
  • Issue reporter/commenter email
  • Project ID
  • Project name
  • Job ID
  • Job (name)
  • Job Issue assignee UID
  • Issue assignee name
  • Issue assignee email

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