Please note that this Connector is a paid product. For pricing information, please reach out to your Smartling Customer Success Manager.
Timestamps
Smartling's integrations with Zendesk
Zendesk Connector vs. Zendesk Support Plugin 00:11
Smartling's Zendesk Connector: How it works 01:08
Getting started with the Zendesk Connector
Step 1: Language configuration in Zendesk 02:28
Step 2: Create a Zendesk Connector project in Smartling 05:09
Exploring the Zendesk Connector project 06:50
Step 3: Authenticate as a Zendesk admin user 07:58
Step 4: Connect your Zendesk account to Smartling 09:38
Step 5: Language configuration in Smartling 10:56
Step 6: Customize additional settings 13:05
Requesting translations
Requesting translations with the Zendesk Connector 13:37
Visual context: What the translators see 17:42
Translation delivery
Retrieving completed translations 18:29
Manual translation export 18:56
Updating completed translations 19:35
Retrieving pending translations 20:23
Delivery Options 20:49
Detection of updates to your source content
Automation of Prior Requests for Translation 21:26
Option 1: Automatically request translation (Auto) 22:28
Option 2: Disabled 24:50
Option 3: Flag changed content (Manual) 25:29
Localization of support macros
Localizing support macros 27:21