Salesforce Commerce Cloud supports a wide variety of content assets, including HTML text, graphics, and video. You can use content assets to provide your customers non-product related information such as customer support pages, special sales, size charts, etc. Content assets (or content pages) are stored in libraries and folders for easy retrieval.
Accessing Content In Salesforce Commerce Cloud
In Business Manager of your Salesforce Commerce Cloud account, you can manage content pages by navigating to Merchant Tools > Content.
Only content pages accessible from Libraries, Library Folders and Content Assets can be translated by SFCC Connector.
Pages from the Page Designer section are not supported.
You can find all libraries, library folders and library content pages defined by your organization in the Libraries page. Alternatively, you can find library folders, and their content pages, in the Library Folders page. Similarly, you can find all library pages of the selected site from the Content Assets page.
Viewing Libraries in Salesforce Commerce Cloud
As mentioned above, the Libraries page displays the list of all your libraries.
You can see private and shared libraries there. Libraries of the type Private are owned by a site, and can only be used by that site. Private libraries cannot be deleted by a user
Libraries of the type Shared are owned by the organization, and can be shared by multiple sites. Shared libraries can be deleted by a user.
Only content pages from private libraries can be translated by SFCC Connector, due to the limitation of SFCC API. Support for shared libraries is coming soon.
Accessing Content In Smartling
Once you have connected your Google account and configured Salesforce Commerce Cloud folders, you will find Salesforce Commerce Cloud content in the Salesforce Commerce Cloud tab in your Smartling project.
Here, you can manage the translation process by viewing assets for translation, initiating translation, and monitoring translation status. Each content type has a unique icon and are managed separately from within the Smartling platform, allowing greater visibility and control over the translation management of each.
Navigating the Salesforce Commerce Cloud File List
The File List will include the following columns:
- Title: the title of the file or folder in Salesforce Commerce Cloud.
- Product Type: the file type as listed in Salesforce Commerce Cloud
- Smartling Status: the file's translation status in Smartling.
- Last Modified: is the date the file was last modified in Salesforce Commerce Cloud.
When Library Pages or Categories are the filtered content type, you can find a breadcrumb of your Salesforce Commerce Cloud folder navigation above the file list. The breadcrumb is a representation of their current position in the Salesforce Commerce Cloud hierarchy and structure for content. This breadcrumb will update as you navigate within the structure.
Click the information icon beside the file name, to access the Content Details page. Here, you can see further information about that file, including the translation status for each language. From here, you can also Request Translations or Export Translations for that specific file.
You can sort the file list by Salesforce Commerce Cloud ID, title, date created or date updated.
Search & Filters
The Content Type filter is a dropdown menu of supported content types; Products, Categories, Library Pages. Use this filter to update the assets listed in Smartling.
When Products are the filtered content type, you can further filter by product type as configured within your Salesforce Commerce Cloud account.
Use the Date Modified filter to search for files that have been updated in Google Drive with a specific date range. When you locate the files, simply select it and Request Translation.
File Title Search
This search box in the Salesforce Commerce Cloud File List works allows you to search by file title.
You can only search for one file at a time; comma-separated search is not supported.
Source Keyword Search
This search box in the Salesforce Commerce Cloud File List works allows you to search by a keyword in any of the files (similar to source string search in the Stings View).
You can only search for one keyword at a time; comma-separated search is not supported.
Completed: Translations were successfully delivered from Smartling to Salesforce Commerce Cloud.
Failed: The file submission failed, or the translation delivery failed. A number of reasons can result in a failed status, but some of the most common are due to invalid regex causing placeholder issues in the file.
In Progress: The file has been successfully sent to Smartling from Salesforce Commerce Cloud, and the translation process has commenced but is not yet completed. If there is a case where translations are complete, but a network issue occurs, the translations will remain in progress until the Salesforce Commerce Cloud Connector delivers the translations to Salesforce Commerce Cloud on a successful retry.
Draft: The file is in the process of being sent for a new translation request. For example, if changes were made to the source content and your Salesforce Commerce Cloud Connector is configured to send the new content automatically for translation. The file could be sitting in submission queue or sitting in Awaiting Authorization
Not Translated: The file has never been submitted for translation.
Filter by the dropdown list of target languages configured in Smartling for the Salesforce Commerce Cloud project.