Zendesk Connector

Zendesk Connector Request Translations

This article is for Account Owners and Project Managers.

The Smartling Zendesk connector allows you to translate Zendesk content with context. Translations are requested from within the Smartling platform, and translated content is automatically sent to your Zendesk instance.

The connector supports translation of categories, sections, articles, and dynamic content.

Request Translations

Once you have linked your Zendesk account, your Zendesk content will be displayed in Smartling. From here, you can choose which content to translate:

  1. From within your Smartling Zendesk Project, click on Zendesk > Translate Content.
  2. Toggle between Article, Category, Section, and Dynamic Content using the buttons in the upper right-hand corner of the screen to locate the content you want to translate. 
  3. Once in your desired Zendesk content area, select the items you want to translate. Select individual items using the checkbox next to the item name. Select all items from the content area by using the checkbox next to Request Translation.
  4. Click Request Translations.
  5. Choose the languages you'd like to translate to, or use the Select All checkbox to translate to all languages available in your project.
  6. Click Request Translations.

Your content will be automatically authorized for translation into the Default Workflow set in your project.

Both draft and published content will be displayed in Smartling for translation. You can request translation of draft content, however context is only available for published content.

Check Status of Translations

Status of your Zendesk translation requests can be tracked in the Translation Progress tab.

  1. From within your Smartling Zendesk Project, click on Zendesk > Translation Progress.
  2. Translation completion is indicated as a percent in the Percent column next to each article.

Download Translations to Zendesk

Once translation is completed for a given asset, the translations are automatically sent to your Zendesk instance every 3 hours.

To initiate a manual download of translated content to Zendesk:

  1. From within your Smartling Zendesk Project, click on Zendesk > Translation Progress.
  2. Select individual items using the checkbox next to the item name. Select all items from the list by using the checkbox next to the Title field.
  3. Click Export to Zendesk.

The parent content areas must be translated in order for content lower in the Zendesk content tree to appear in your translated Help Center. For example, a translated article will not appear until its' corresponding Section and Category are translated and published.

Handling Updates to Zendesk Content

Your Smartling Administrator can configure the connector behavior for handling updates to your source articles.

If your connector is set to Auto mode, changes to your source content will be automatically submitted to Smartling for translation every 3 hours. The connector will automatically submit new articles, only updates to articles that have been submitted for translation in the past.

If your connector is set to Manual or Disable mode, or if you have created new content in Zendesk, you will need to request translations using the method described above.

 

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