Word count refers simply to the number of words that are transitioning between workflow steps, excluding formatting tags, placeholders.
A string of 10 words gets authorized for a 3-step workflow (translation, edit, review). Once the Translator provides the translation and submits it to the next step, they receive 10 words of Translation Credit. Once the Editor reviews the strings, and submits them, they receive 10 words of Translation Credit. The same applies for the Reviewer.
The Word Count Report is accessible to all user roles: Account Owners, Project Managers, Agency Account Owners, Translation Resource Managers, Translators, Editors, and Reviewers. The column headers that you will see when accessing the Word Count Report will be based on your Smartling user role.
- Account Owner / Project Manager: You may want to view historical translations from an account to analyze to help inform a business decision.
- Agency Account Owner / Translation Resource Manager: You may want to review work that has been completed in previous months for invoicing purposes.
- Translator / Editor / Reviewer: You may want to view work that was completed during a specific time.
The Word Count Report shows a breakdown of completed work during a specified period of time. The report can only be generated for up to a 1-year date range. If you would like it for a greater period of time, consider generating multiple 1-year reports and combine them offline, or contact your Smartling Customer Success Manager.
The report contains a column for Weighted Words, which are calculated by multiplying each word with the corresponding fuzzy match rate.
For Word Count Reports, it's important everyone sees the same time and dates. So that the 1st of the month to the end of the month is the same for everyone, across accounts. For this reason, when searching in the Word Count Report, it’s always the same timezone, and we don’t show a localized date. Start Date and End Date for report is recorded in Eastern Timezone/New York(GMT -5)
To learn more about the different elements of words counts, see Word Counts & Estimates Explained.
Access the Word Count Report
- Log in to Smartling and select Reports > Word Count from the top navigation.
- Before running the report, you can filter by:
- Start/End Dates
- Use the Include options to add or remove fields from the report, such as:
- Translation Resource
- Job Name
- Fuzzy Match Profile (includes repetitions, if any)
- Click Run Report (or download a CSV file).
To view a report for a specific Job, see the Translation Activity Report.
In Word Count reports, repetitions are only counted when they are part of the content available to a user at translation time and when they are translated by the same user as part of the same Job, workflow step, and language.