Managing Translation Projects

Manage Issues Via Slack

This article is to help Account Owners and Project Managers set up their Slack integration. Once it's configured, it can be used by anyone in your team.

Smartling's Slack app enables you to send Smartling translation issues to a Slack channel, and take action on issues (Resolve, Add Comment, Mark Answered) through Slack. 

The main benefits of using the Slack integration:

  • You don't have to be within the Smartling dashboard to address an issue.
  • Anyone in your organization with access to Slack can Resolve, Comment, or Mark Answered from within Slack. This is useful if someone in your team doesn't have a Smartling account. 

Add Slack Configuration

Before authenticating Smartling with Slack, create the Slack channels that you'd like the integration to post to.

To access the configuration page:

  1. Click Account via the dropdown in the top right of the navigation bar.
  2. On the Account Settings page, click Configure Slack Integration in the bottom left hand side of the page.
  3. Click Add Slack configuration.slack_integration.png
  1. Select your Slack channel and click Authorize.
    slack_auth.png
  2. You'll then see your channel's name, a drop-down list of projects, and a drop-down list of languages corresponding to each Slack channel. Select your project(s) and language(s). This will automatically save and start sending new issues to your Slack channel. 
    slack_projects.png

    If no projects or languages are specified, issues from all projects and languages will be sent to that channel. If you leave it as "Select Projects...", all issues from all projects will be sent to the channel. In the Languages drop down menu, "Source" is one of your options. (A common use case is creating a channel and only selecting the source language.)

    Some examples of how this integration could be used:
    • Send French issues from all projects to a French Slack channel.
    • Send all issues from a certain project to a specific Slack channel.
    • Send all source issues from all projects to a specific Slack channel.

Manage Issues in Slack

When a new issue is created, a message will be created in the configured Slack channel.

new_issue.png

If a new comment is added, the Slack channel will create another message showing the most recent comment.

If an issue is resolved, a comment will be created in the Slack channel indicating that the issue was resolved. 
resolved.png

Add Another Slack Configuration

To add another Slack channel to the configuration, click Add Slack configuration. To remove a configuration, click the more button and select Remove.

Want to know more about the issues feature? Consult the Ask a Question and Manage Issues articles. 

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