Braze is a marketing automation platform that helps users communicate with their audience.
Smartling’s Braze Connector helps users communicate with their global audience by automatically syncing content from Braze to Smartling, allowing you to authorize this content for translation from within the Smartling platform. Translations are automatically sent back to Braze once complete.
Supported Content Types
Smartling’s Braze Connector currently ingests the following content types from Braze:
- Email Templates created in the HTML editor only
- Content Blocks created in the HTML editor only
-
Campaign
- email messages
- iOS (Apple) push messages
- Android push messages
-
Canvas
- email messages
- iOS (Apple) push messages
- Android push messages
HTML Visual Context is supported when Braze source content contains HTML. If a block contains only plain text, no Visual Context is generated by default. If you require Visual Context, we recommend using an alternative strategy to add Visual Context.
Limitations
- In-App notifications are not supported
Braze Content In Smartling
Once you have connected your Braze account, you will find Braze content in the Braze tab in your Smartling project.
Navigating the Braze File List
The File List will include the following columns:
- Name: the title of the file in Braze
- Smartling Status: the file's translation status in Smartling
- Tags: tags associated with the file
- Last Modified: the file's last modified date in Braze
File Details
Click the information icon next to the file name, to access the Content Details page. Here, you can view additional information about the file, including the translation status for each language. From here, you can also Request Translations or Export Translations for the selected file.
Search & Filters
Content Type
Choose between Email template, Content block, Campaign, or Canvas.
Date Modified
This filter allows you to search for assets which were modified within a specified date range.
Tags
Filter for assets with a specific tag or no tags at all.
Your search can match any selected tag or all selected tags. Alternatively, assets with any selected tags can be excluded from your search.
File Title Search
This search box in the Braze File List allows you to search by file title.
You can only search for one file at a time; comma-separated search is not supported.
Smartling Filters
Please note that Smartling Filters cannot be applied at the Campaign or Canvas level, as translation progress is tracked at the email level. However, once you navigate into a specific Campaign or Canvas folder, Smartling Filters become available for use.
Smartling Status
Completed: Translations were successfully delivered from Smartling to Braze.
Failed: The file submission failed, or the translation delivery failed. A number of reasons can result in a failed status, but some of the most common are due to invalid regex causing placeholder issues in the file.
In Progress: The file has been successfully sent to Smartling from Braze, and the translation process has commenced but is not yet completed. If there is a case where translations are complete, but a network issue occurs, the translations will remain in progress until the Braze Connector delivers the translations to Braze on a successful retry.
Draft: The file is in the process of being sent for a new translation request. For example, if changes were made to the source content and your Braze Connector is configured to send the new content automatically for translation. The file could be sitting in submission queue or sitting in Awaiting Authorization
Not Translated: The file has never been submitted for translation.
Language
Filter by the dropdown list of target languages configured in Smartling for the Braze project.