Using issues is key to getting your translations done quickly and accurately. The Issues Report is a database of all Issues on the Account. From here, you can view and manage issues, or download the data for offline assessment. The information displayed in the download report will provide you with full detail from the issues in the order they were entered. This data will help prevent similar roadblocks in the future.

Accessing the Issues Report

Account Owner, Project Manager and Requester users can access the Issues Report by clicking the flag on the top-panel beside your Account Name.

Agency Account Owners, Translation Resource Managers and Translation Resource users can access the Issues Report from the Jobs Dashboard, under Reports.

The Issues Report contains a list of all Issues across all Jobs the user has access to. Use the filter and search panel on the left to find specific Issues.

Actions

You can take action on individual issues or multiple issues in bulk using the Actions menu. Select individual issues, or use the top checkbox and then choose Select all matching current filter.

The following actions are available:

Resolve Issues: Resolve individual issues or multiple issues in bulk.
Assign Issues: Assign individual issues or multiple issues in bulk. A pop-up window will appear, allowing you to select a new assignee for the selected issues. Learn more about issue assignment here.
Export CSV: To use this option, you must first choose Select all matching current filter.

Dashboard Issue Report

The Issue Report on the dashboard contains the following columns:

Issue: this column contains the Issue number, opened date and by which user, the issue itself, the number of comments and whether it has been marked as answered. You also see who the issue is assigned to.
Details: this column indicates the issue type and sub-type, the status and severity.
Project & Job: this is the project and Job name the issue was opened on
Source String: the source string the issue was opened on. This column also displays the string hashcode as a clickable link, allowing you to navigate directly to the string.
Translation: the translation the issue was opened on (if applicable).

Filters

Filter	Options / Definition
Accounts	For Agency Account Owner, Translation Resource Manager and Translation Resource users only. Filter for Issues by the accounts you work on.
Projects	Choose from a dropdown list of all projects on the account.
Jobs	Filter strings by an existing job name or choose to view strings outside a Job by selecting Not In A Job.
Issue Status	Opened – All open and unresolved issues. Resolved – All resolved issues.
Reopened	True – All reopen, previously resolved issues. False– All resolved issues, not reopened.
Issue Type	Source – All issues directed at the source string itself. Translation – All issues relating to the translation submitted to a string.
Issue Assigned to	Choose from a dropdown list of all users on the account that issues could be assigned to.
Issues I'm Watching	Currently Watching - All issues where the current user is a watcher Not Watching - All issues where the current user is not a watcher If you wish to follow an issue that appears in the "Not Watching" search, you can follow the issue by clicking "Start watching this issue."
Issue Sub-Type	Used with the Issue Type filter above. If Issue Type is filtered for Source: Clarification Misspelling If Issue Type is filtered for Translation: Review Translation Doesn't Fit Space Placeholder Issue Poor Translation MT Error Subtypes can be customized for the account. Contact your Customer Success Manager to request custom subtypes. They are specific to either source or translation type.
Languages	Filter for issues for a specific target language. Choose from a list of all languages on the account.
Severity Level	Filter by the following options: Low Medium (default severity) High
Answered	Filter for issues marked as "Answered". Choose from the following options: No - not answered Yes - answered
Issue Number	Type or insert the issue number
Reporter	Filter for issues opened by a specific user on the account. Choose from a dropdown list of all users on the account.
Comments	Filter for issues with or without replies.
Created before	Insert a date range of when issues were opened before.
Created after	Insert a date range of when issues were opened after.
Closed before	Insert a date range of when issues were closed before.
Closed after	Insert a date range of when issues were closed after.

Download the Issues Report

Select all Issues
Actions > Export

A CSV file will download to your local drive.

Exported Issues Report File

The following fields are included in the report:

Issue #
Issue UID
Issue type
Issue subtype
Source Text
Current Translation
Translation when issue was opened
Language
Issue state
Issue severity
Issue/Comment text
String Key
String Variant
String hashcode
Issue open date
Issue close date
Issue/Comment date
Issue answered
Issue reporter/commenter UID
Issue reporter/commenter name
Project ID
Project name
Job ID
Job (name)
Job Issue assignee UID
Issue assignee name
Issue assignee email
Dashboard URL