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Troubleshooting The Smartling Photoshop Plugin

"I have installed the Smartling plugin on Creative Cloud, but can't find it in Photoshop."

After installation, the Smartling plugin is found under Window > Extension (legacy) > Smartling.

If you can't find it there, or if the Extension (legacy) menu is greyed out, it is likely to be one of two issues:

  1. You're working on a newer MacBook model that uses an M1 or M2 chip, or

  2. Your Photoshop has recently been updated

How to Check Your Mac

You can verify this by clicking the apple icon > About This Mac:

Screenshot_2023-01-26_at_19.21.03.png

Next to Chip, it indicates the processing chip:

image__3_.png

If your device runs off an M1 or M2 chip, you need to enable Rosetta on your Photoshop.

How to Enable Rosetta on Photoshop

  1. In your Mac, open your Finder and go to Applications

  2. Single-click on Photoshop

  3. On the Photoshop icon nested within the main Photoshop folder, right-click > Get Info:

    image__4_.png

  4. Under General, select Open using Rosetta

    • You only need to do these steps once, as it enables Rosetta for each time you launch Photoshop thereafter

  5. Close the window

  6. Launch Photoshop

  7. Open a Photoshop file

  8. You can find the Smartling plugin by clicking Window > Extension (legacy) > Smartling

How to Check Your Photoshop Version

  1. Open Photoshop

  2. Click Photoshop on the top nav > About Photoshop

    Screenshot_2023-01-26_at_20.09.37.png

  3. The version number is listed in the dialog
    ​

    Screenshot_2023-01-26_at_20.09.18.png

Your Photoshop may have updated before an updated version of the Smartling plugin has been released. This can cause the plugin to be briefly unsupported on your Photoshop. To resolve this, check the plugin's supported versions of Photoshop on Creative Cloud, and install that version of Photoshop

How to Check The Plugin's Supported Versions of Photoshop

  1. Launch Adobe Creative Cloud

  2. Go to Stock & Marketplace

  3. Filter for Plugins in the dropdown menu and search "smartling"

  4. Click the Smartling plugin tile

    Screenshot_2023-01-19_at_09.57.39.png

  5. Under Compatible Apps on the right-hand side, see supported versions of Photoshop

    Screenshot_2023-01-26_at_20.15.54.png

How to Install a Supported Version of Photoshop

  1. Open your Creative Cloud

  2. Under your installed app, click the ellipsis next to Open

    image__5_.png

  3. Here you can see what version your Photoshop is on, and install an older version that is currently supported by the plugin

    • Note this is only temporary while our plugin updates

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