Zendesk Connector (Guide & Support)

Zendesk Connector Publishing Options

Smartling typically returns translated content back to the source application in the same state it was ingested in. With the Zendesk Connector, you can configure the state you want the translations to be delivered in. For example, you may want your published source content translated and delivered back in a draft state, for an additional review. 

Whatever the case, you can configure the publishing status of their newly delivered translations in Zendesk, from the Smartling Project configuration.

Configure Zendesk Publishing Options

  • In Smartling, go to your Zendesk Project
  • Click the gear icon > Project Settings
  • Click Zendesk Settings
  • Under Publish Options, choose from one of the three options

Zendesk Publishing Options

  1. Never publish: Smartling will deliver unpublished translations. This is the current default behavior.
  2. Always publish: Smartling will publish an entry after successful delivery, even if the entry was in a Draft state as a source.
  3. Re-publish (if published): If an entry was in a Published state, then upon translation delivery, Smartling will re-publish the entry (when Smartling delivers translations it automatically unpublishes, hence re-publish). If the entry was in Draft state, then translations are delivered as Draft.

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