User & Resource Management

Give a User Two Roles for Two Accounts

This feature is in BETA for Account Owner and Project Managers to have a duel user role. If you would like this enabled on your account, please reach out to your Smartling Representative. 

In the case where you have a linguist who translates for one customer account, but is also a project manager for another customer account, you can give a Translation Resource (TR) user an additional Translation Resource Manager (TRM) or Agency Account Owner (AAO) user role, under the one email address, as long as the accounts they are assigned to are unique.

Any user who has access to the Team page can invite the same email address as another user role.

The one email address must be assigned to two different customer accounts for each user role. 

Once the user has completed registration for Smartling, they can switch between their dual-user roles via the role switcher toggle on the top-right of their Jobs Dashboard.

The role switcher toggle does not appear instantaneously, please allow up to one hour. 

To switch user roles:

  • Hover over the user icon under your user account dropdown menuScreenshot_2022-02-15_at_20.59.27.png
  • This opens the role switcher menu, where you can switch between your current user role and your other user role. The user role with the green check is your current user role.
    Screenshot_2022-02-15_at_21.00.35.png

For more information on user role permissions, read our documentation on User Permissions

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