Zendesk Connector

Zendesk Connector Frequently Asked Questions (FAQ)

How can I localize the links in my Help Center?

Links to other articles in the Help Center

Links to other Help Center articles are automatically localized.

NOTE: This works best when the "link to Help Center article" feature is used.
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Links to pages outside of the Help Center

Links that point to other sites are currently are not editable in the Smartling interfaces.  You will need to edit the links after the translation has been delivered by Smartling. If you update the item and a new translation is delivered any external links will need to be updated after the new translation is delivered.

 

How can I localize the images in my Help Center?

See this article for information about Smartling's automatic localization feature for images.

 

The links in an article/category/section have changed in the source language - how can I update the localized versions of them?

If you have changed any of the text of an item, you will need to update the translations anyway. Depending on your configuration the item may automatically be re-authorized for translation.

If not, or if you only changed the destination URL but not copy, you will need to manually "Request Translation" of the item for the languages you want to update.  The connector will track the item as "In Progress", but there will be no new strings to translate (assuming that only the link URL changed and no other text changes have happened to the item). Then you can either manually export the translations, or wait for the automatic export to happen (this depends on your configuration).  When the export is completed, the localized version of the items in Zendesk will have the updated links and the same translations as before.

 

 

 

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