Zendesk Connector Translating Macros
This article is for Account Owners and Project Managers.
Although Zendesk does not directly support the translation of macros, you can essentially achieve this by using dynamic content. Translating the macros is recommended if you want to have canned responses ready to go for common ticket responses by your support team.
If the macro is configured to insert content, and that content refers to a dynamic content placeholder, the system will use the language-specific version of the dynamic content, based on the Requester's language. Therefore, if you use dynamic content in your macros, and translate those dynamic content items, you will effectively have translated macros.
For more information, see the Zendesk documentation.