Submitting & Retrieving Content

Salesforce Marketing Cloud

This article is for Account Owners and Project Managers.

The Salesforce Marketing Cloud connector allows you to translate Salesforce Marketing Cloud (SFMC) Emails in Smartling. Translations are requested from within the Smartling platform, and translated content is automatically sent to your SFMC instance.

The connector supports translation of email and content builder email content.

Request Translations

Once you've linked your Salesforce Marketing Cloud account to Smartling, your SFMC content will be available in Smartling. From here, you can choose which content to translate:

  1. From within your Smartling SFMC Project, click on Salesforce Marketing Cloud > Translate Content.
  2. Click the down arrow at the top of the screen to toggle between supported asset categories
  3. Once in your desired SFMC content area, select the items you want to translate. Select individual items using the checkbox next to the item name. Select all items from the content area by using the checkbox at the content list.
  4. Click Request Translation.
  5. Choose the languages you'd like to translate to or use the Select All checkbox to translate to all languages available in your project.
  6. Click Request Translation

The content will be authorized into the Default Workflow for each selected language.

Check Status of Translations

Status of your SFMC translation requests can be tracked in the Translation Progress tab:

  1. From within your Smartling SFMC Project, click on Salesforce Marketing Cloud > Translation Progress.
  2. Translation completion is indicated as a percent in the Percent column next to each article.

Download Translations to Salesforce Marketing Cloud

Once translation is completed for a given asset, the translations are automatically sent to your SFMC instance every 3-hours.

To initiate a manual download of translated content to SFMC:

  1. From within your Smartling SFMC Project, click on Salesforce Marketing Cloud > Translation Progress.
  2. Select individual items using the checkbox next to the item name. Select all items from the list by using the checkbox next to the Title field.
  3. Click Export.

Completed translations are returned to SFMC in the same folder as the original content. The locale code will be appended to translated asset.

Handling Updates to Salesforce Marketing Cloud Content

Your Smartling Administrator can configure your connector to automatically submit new content when changes are made to your source SFMC content. The connector will check your SFMC  for updated source content every 3-hours.

If your connector is set to Manual or Disabled mode, you'll need to resubmit SFMC content manually using the steps described above when changes are made to your source content.

 

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