Managing the Translation Process

Cancel a Job

This article is for Account Owners and Project Managers.

You can cancel a job in the event that it's no longer needed. Additionally, jobs that do not contain content and are still in the Awaiting Authorization or Draft status after 1 week will be automatically canceled.

To cancel a job:

  1. Select the Jobs menu from the top navigation.
  2. Find the job you wish to cancel by using any of the filtering and search options.
  3. Do one of the following: 
    • In the New Experience, next to Job Summary, click the gear icon and select Cancel Job
    • In the Classic Experience, click the name of the job. Click the Cancel Job link.

Content will be removed from the translation queue and will return to "Awaiting Authorization". Completed translations will be unassigned from the job. Translation that have not been completed will no longer be available. Once a job has been cancelled, it is no longer possible to modify it.

To find a job that has been canceled:

  1. Select the Jobs menu from the top navigation.
  2. Filter jobs by Status > Canceled

Translations that were saved but not published before a job was cancelled will be stored in your translation memory. You can configure behavior for these translations should you re-authorize the content in the future.

If you cancel a job, you may be liable for the translation cost incurred for content that was worked on before the job was cancelled.

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